FAQs

How to I watch 16 Days In Berlin?

If you've created an account on our website, log in here and click the 'My Digital Content' button.

I ordered on your website but I'm having trouble logging in?

Try resetting your password here. If this doesn't work you might not have an account so try creating one here.

I backed 16 Days In Berlin on Indiegogo, how do I access the documentary? 

You should have received an email from support@realtimehistory.net with a redemption link. Click this link and enter your details - you will not be asked for payment info but you will need to re-enter your contact details.

I haven't received a redemption link?

Please check your Spam folder for an email with the subject link 'Claim your Indiegogo Perks for 16 Days in Berlin'. If you still can't find the email contact us here - please include your Indieogogo Contributor ID and the email address you used for your Indiegogo account. We will get back to you within 24 hours.

'How do I watch on my Smart TV?

You can Chromecast and iOS AirPlay from the video player itself, so you can cast and AirPlay videos from your iOS or Android devices right to your TV. 

Airplay a video to Apple TV

With your device connected to the same Wi-Fi network as your Apple TV, start playing a video and tap the AirPlay icon in the lower right-hand corner of the player. Just like that, your selected video will begin playing on your TV!

Cast a video to Chromecast

With your device connected to the same Wi-Fi network as your Chromecast, start playing a video and tap the Chromecast icon in the lower right-hand corner of the player. In mere moments, your selected video will begin playing on your TV. You can continue browsing Vimeo on your device while your video plays, and control playback on your TV using the Chromecast controls at the bottom of the app.

Video guides to help with casting:

From an Android device: 
https://www.youtube.com/watch?v=_UH_7y6G1Ng
From an iOS device: https://www.youtube.com/watch?v=ZilOPYzEmKI

I have a different question.

Contact us here.